Frequently Asked Questions

Most frequent questions and answers

HOW DO I PURCHASE MY ORDER ON THE SITE?

To Purchase your order :-
1. Click “Add To Cart” button on the product you wish to purchase.
2. Click the “Cart icon” top right corner to view your cart.
3. Click “Checkout” after checked all of the product you wish to purchase.
4. If you never create or log in to your account, you may login or signup through our checkout page.
5. During checkout, you will need to fill up your shipping address on the checkout page. You may also setup your addresses on the My Account page.
6. After the steps before this have been done, You need to reconfirm your billing details and do agree to the terms & condition.
7. Click “Pay Now” and proceed to our payment page to confirm your order.

CAN I CANCEL MY EXISTING ORDER THAT HAVE BEEN MADE?

No, for now our website not accepting any cancellation. If you really want to cancel order, please quickly contact us at our Facebook Page or Chat via Whatsapp.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

www.homedlight.com offers various kind of Payment Methods as shown below :-

StripePayment
– Visa, Mastercard, Amex or UnionPay / FPX /  Google Pay / Apple Pay / E-Wallet

Paypal
– Visa or Mastercard / Paypal balance

Note: Your purchased products will be deliver after we have the purchase confirmation.

I’VE FORGOTTEN MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?

If you forgotten your account’s password, no worries, you can proceed to our login page and click on lost password. Our system will send an email to you. Just click the link and follow the step inside.

HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING OR BILLING ADDRESS?

Log-in to your account, Click on My Account on the Home Page, Addresses, and you can edit your address here.

STILL HAVE MORE QUESTIONS?

Sure, you can inbox us through our email [email protected] or our Facebook Page.